Refund policy

Tickets Refund/Cancellation Policy

Unless stated otherwise during the ordering process or in the ordering materials, Customers who purchase a conference ticket may cancel their order and request a refund within two (2) weeks after the purchase of the conference ticket was made, but not later than four (4) weeks prior to the conference date.

Cancellations will only be accepted via email and must be received by the cancellation deadline stated above the latest. Cancellations received thereafter will not be eligible for a refund. A cancellation fee of 15% of the initial ticket price will be applied to all cancellations. In case of a partial refund request following a bundle purchase of several conference tickets, an additional fee will be applied which equals the amount of the initial discount for the bundle purchase.

Refunds will not be available for registrants who simply choose not to attend an event without cancelling their order in accordance with our Refund/Cancellation Policy. All refund requests must be made by the attendee (as stated on the conference ticket) or the holder of the credit card which was used for the purchase of the conference ticket. Refund requests must include the name of the attendee and the transaction number. If conference tickets were paid by credit card, refunds will be credited back to the credit card used for the payment As an exception, there is the possibility to transfer your ticket if it remains within the same category.